Add additional phases (columns) and swim lanes (rows) as needed in order to represent accurately how your organization delivers the customer’s experience. This service blueprint template is meant to be only a starting place. Alternatively, there are also downloadable Excel and Numbers versions at the bottom of this article. Note, you must be logged into your Google account in order make a copy. Copy the Google Spreadsheet template on your own drive ( File > Make a copy). Whether you are making a service blueprint on your own, digitizing a physical service blueprint for the first time, or conducting a remote blueprinting workshop, this spreadsheet can act as a starting place. Service blueprints often act as the next step after customer-journey maps. (We’ve also published a complementary journey-mapping template here.)Ī service blueprint is a diagram that visualizes the relationships between different service components - people, props (physical or digital evidence), and processes - that are directly tied to touchpoints in a specific customer journey. After testing various tools and weighing different considerations (accessibility, familiarity, cost, and effectiveness) for virtual service blueprinting, we created our own template that we share in this article.

In our full-day workshop on service blueprinting (offered at our UX conferences), attendees get hands-on experience with service design and blueprinting.